Refund Policy

Didn’t earn 10% in your first week? Get a full refund.

The guarantee applies to the price of a package bought from your ProfitOnTime balance.

• Your first week starts on the day you buy the package.
• The 10% is measured against the deposit you made to your trading account with our partner broker.
• You show your result with a statement from that brokerage account.
• You have one more week after your first week to ask for the refund, so 14 days from the day of purchase in total.

Email support@profitontime.com from the address linked to your account, or tell your ProfitOnTime manager. Include your name, the package, the date of purchase and the statement from your brokerage account.

• We confirm your request within 2 business days.
• We send the refund by the method you used to top up your balance (bank transfer or the same cryptocurrency and network). How long it takes to reach you depends on your bank or the network.
• Your access to the refunded package ends when the refund is issued.

• Money you topped up and haven’t spent on a package can be paid out on request. Email support@profitontime.com; we handle these requests manually.
• Bonuses added to your balance by ProfitOnTime are not money you paid. They can be spent on packages but are never paid out or refunded.

This policy doesn’t limit any rights you have under consumer protection law in your country.

ProfitOnTime Email: support@profitontime.com